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September 2009 - Posts

User Activity Detail Duration Issue

Published Wednesday, September 30, 2009 2:31 PM by Logging and Reporting

Surfcontrol for ISA 5.5 SP3 SRC Version 2.6.1.20 Duration on User Activity Detail report is not correct. If we run a report on specific user and website the duration is a very long time. It tends to correspond with how long the Browse Sensitivity is set...

Clearing out PEM Audit queue

Published Tuesday, September 29, 2009 11:54 AM by Personal Email Manager

We have setup our PEM to audit the emails that the users release by themselves and then for the queue, we have set it up to auto delete the audit trails older than 14 days. However, the trails in the queue are still there. We performed a queue synchronization...

Implementation of TLS

Published Tuesday, September 29, 2009 8:59 AM by Configuration and Administration

I am looking at implementing TLS encryption for our site. From what I read in the admin guide it appears that TLS implementation is opportunistic if you set it up to try and use TLS first and back off to non-encrypted smtp traffic if it is not available...

User Registration and Policies

Published Tuesday, September 29, 2009 6:59 AM by General

We have been migrated from Surfcontrol onto the Websense hosted security solution. Since this has happened we are having numerous problems getting the users / group and policies to work as expected. For example within the IT department we want to access...

google.com blocked and categorized as Malicious Web site??

Published Monday, September 28, 2009 2:20 PM by Hosted Web Security

I just had an issue where Websense was blocking google.com. The category it was blocked under was "Malicious web site". I've ran into this issue for the 2nd time within the year. Do any of you guys know why this might happen? Google.com...

EUM not working 100%

Published Thursday, September 24, 2009 11:11 AM by Configuration and Administration

I have a problem in which after I stop and start the Web Filter service, the application captures users IP address and not their username. In the past I have been able to restart the Web Filter Service again and this will help get EUM working again but...

can not access DSS manager

Published Wednesday, September 23, 2009 7:40 AM by Management and Administration

in many times i can not access DSS manager, i try to discover the related service without making restart; the error as follow; HTTP Status 404 - /mng/ -------------------------------------------------------------------------------- type Status report...

View Search Engine results

Published Wednesday, September 23, 2009 6:57 AM by Reporting

Hello, I was wondering if there is a way to view what the users were looking up in search engines. I see many hits for google, and bing, but I don't know what they entered and are searching for. Is there a way to enable this feature, or isn't...

Can't Update Internet Threat Database after reinstall

Published Wednesday, September 23, 2009 6:43 AM by General

Hi, I had to reinstall SurfControl, and now it won't update the Internet Threat Database. I have a standalone installation on Windows 2003. The surfcontrol version is 5.5.0.504. This is the log of the update attempt: Event Started : "Internet...

Print or Export Categories

Published Tuesday, September 22, 2009 10:13 AM by General