March 2011 - Posts

Customers should have right to suggest changes to uncategorized.
31 Mar 2011 5:45 AM

Any client should have access to suggest a category to uncategorized. Bluecoat does it and this saves administrators time and gives customers a piece of mind in that they have some say. Currently you have to have a mywebsense account, which requires a...

by Websense Website

Top Protocols by Bandwidth - not showing correct bandwidth usage
24 Mar 2011 8:44 AM

Hello, Not sure if i have an issue with the "Top Protocols by Bandwidth" reports on the triton interface. For example : you tube traffic today states 149,240KB and HTTP 164,291,696 KB Comparing these two they youtube traffic just does not seem...

by General

making blocked sites available
24 Mar 2011 4:42 AM

We have some categories blocked in our Surfcontrol/websense. Users are getting a "403 Forbidden". Now we want to change this message and allow users to pass on with a warning. For example: "This site is Forbidden, you can pass on, but will...

by Configuration and Administration

I would get my money back!
23 Mar 2011 8:04 AM

whoever developed your website should be ashamed! Read More...

by Websense Website

How can I open a case for support
18 Mar 2011 2:28 AM

When I open a service request in the web for support, the webpage show " You have encountered an error, We were unable to load the page you are requesting. " what is the problem? How can I get support? the email address support@websense.com...

by General

TLS connection with Sophos Appliance
17 Mar 2011 11:35 AM

Has anyone had success sending mail to a Sophos Email Appliance from Websense via TLS? I have been working on this for a few days and it is confusing me. Websense gives an error everytime saying the receiving server cannot accept STARTTLS commands, but...

by Configuration and Administration

Email Security C Drive filling up
17 Mar 2011 9:30 AM

Apologies, this question is a bit complicated. We currently have a Server 2003 server running Email Security v 6.1 and every so often, seemingly at random intervals, the C Drive fills up and the service stops working, queuing all the external mail in...

by General

DLP features Comparison with various vendors
10 Mar 2011 10:33 PM

Can anybody share some comparison sheet for DLP features between various vendors like Websense, Symantec, CA, etc. which can help us to prove that this product (Websense) is better that any other product in DLP. Read More...

by Websense Data Security

Websense Email Security - Pending delivery outbound messages
8 Mar 2011 3:59 AM

Hello, Recently, we have been having problems with our internet (very slow) and the other day I was checking the email filter and alot of outbound emails are "Pending Delivery." I was wondering if anyone could help on how I can release these...

by General

A general error has occurred. A detailed message was written to the server's log file, the message can be identified as xxxxxxxxxxxx
7 Mar 2011 3:41 PM

Need some help with an error I'm getting in the triton console while making a change to a category. I was making some filter component->category changes and when I clicked on OK through the triton web console, I get the following error: A general...

by General