April 2009 - Posts - Forum Feed

April 2009 - Posts

SurfConrtrol Rules Administrator crashing

Published Wednesday, April 29, 2009 8:28 AM by General

Hi When I commit changes in surfcontrol rules administrator the application hangs then closes down. When I check the event viewer this event occurs:- Source - Application error Event ID - 1000 Type - error Descripton - faulting application ScAdmin.exe...

User being blocked from Internet

Published Tuesday, April 28, 2009 11:01 AM by Logging and Reporting

We have 2 mac users. One user I can't seem to fix. It thinks her IP (DHCP) she has is another user that is blocked from the Internet. The only way I can let her have access is to allow this userid access. I can't find anything that says that IP...

SurfControl Protocol and WebSense

Published Sunday, April 26, 2009 11:06 AM by General

Hi all, I was asked to analyze how to make integration of a network device with an URL filtering server and the communication has to be realized in "SurfControl Protocol". Two questions: How surfcontrol protocol look like? Is it like ICAP or...

I can see what AD account went where, but where did they do it from?

Published Friday, April 24, 2009 8:06 AM by Logging and Reporting

I can pull a report for a USER, no problem. It tells me everywhere they went, how long, etc. But is there a way for me to tell what machine they were on while attempting to access sites? I get tons of blocks for my ADMIN account. I am not sure where this...

Problems to serialize Srufcontrol 5.5 sp2

Published Thursday, April 23, 2009 12:03 AM by Installation, Upgrade, and Deployment

Hello All, We have problems to serialize SurfControl web monitor. We have bought Websense Enterprise because our reseller said to us that is not possible to sell surfcontrol license at this moment. Is Our only solution to upgrade from surfcontrol to websense...

Default Policy vs Custom Policy

Published Wednesday, April 22, 2009 2:14 PM by Administration and Rules

I have a group of users I'm filtering using AD and when I create a custom policy to permit one particular user they are still getting blocked to the website they need to access. Do I need to set my default policy to ignore that AD account and then...

Validation error when trying to add a group to a presentation report

Published Tuesday, April 21, 2009 6:29 AM by Reporting

I am attempting to add an Active Directory group to report against in the presentation reports and I am receiving a "validation error". Short of restarting the entire websense server, which specific service needs to be restarted in order to...

Report Central scheduled reports not running -- DB version problem

Published Monday, April 20, 2009 2:46 PM by Logging and Reporting

Running SC Web Filter 5.5.3.201 SP3 and Report Central 2.6.1.20 None of the scheduled reports are running and am seeing error in the ErrorLog_Web.log file of: 2009-04-20 17:00:00,221 [ERROR] Unsupported Database Version for running scheduled report: 1...

CPM clients not responding

Published Monday, April 20, 2009 3:42 AM by General

We are using CPM 6.3.2 and for the past few days we are facing some issues in the server that some of the clients are in not responding mode but when we checked we found client systems are in alive and pinging and we are also able to connect c$ of the...

Logon Agent Clarification

Published Thursday, April 16, 2009 12:47 PM by Configuration and Settings

We are running a standalone install of Websense7 with the logon agent running in non-persist mode (configured for 24 hour expiration) and the script pushed out via Group Policy. We also have the manual authentication on failure option enabled (mainly...

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April 2009 - Posts