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I have configured email alerts with my smtp server information but websense will not send a message. I have tested the servers ability to send email from the command prompt and it works. I set the threshold on a Category usage alert to 1 in an attempt to get Websense to send a message but no joy. This is happening in version 7. Any ideas?
Is the service "Websense Usage Monitor" running? If it is not, start it. If it is, and it still doesn't send an email for that category usage, you may need to uninstall that service and reinstall it.
JACOB SLOAN, CCNA, WCSE
Yes, Bluecoat Onbox proxies filter onbox, and the proxy has its own version of the software (policy server, filter service, etc) that runs a modified 5.x version of Websense software. The Reporting install that you have (most likely), has a policy server and filter service only to update the categories for logging purposes through the Integration service, as well as to update the users and groups passed into the log database. The Usage Monitor service is not used in this scenario, i believe, which means no email alerts configured in Websense Manager.
Bluecoat may have an alerting system instead. You may wish to contact their support for more info.
Could the fact that we are using this as a BlueCoat proxy on-box installation have anything to do with this? If I test the site within Websense it says it is not blocked however, we do block it with the VPM on the BlueCoat. Could it be that the Websense server could care less what the BlueCoat thinks and therefore does not send a message?