Choose from several options for complete web, email and data security.
Learn more
Evaluate Websense products by watching demos and installing evaluation software.
Learn how Websense solutions help keep our customer safe, secure and productive
Get information on product updates, support resources and more.
Get the most out of support in five simple steps.
Find tools and assets to help sell Websense solutions.
Come work for the global leader in unified information security. Go
Hello All.
I have a some troubles with deleting delegated administration roles.
I migrated from Websense WebSecutiy Suite 6.3.2 to Websense websecurity 7.1.0 and after this I can't delete old delegated administration roles which remained from old version.
I created this roles at 6.3.2 and now I want to delete them, but i get error
A general error has occurred.A detailed message was written to the server's log file, the message can be identified as 545294549031632
I found this error at websense.log at tomcat logs dir.
2009-12-18 13:14:49,473 [TP-Processor1] ERROR com.pa.fw.server.exceptions.spring.aop.LogUnhandledExceptionsAdvice - [ERROR-545294549031632] An unhandled exception has occurred. com.websense.PolicyBroker.ProgrammerError: per data cache doesn't contain object that must be there at com.websense.PolicyBroker.Impl.ViewDataCache$PerType.find(Unknown Source) at com.websense.PolicyBroker.Impl.ViewDataCache.find(Unknown Source) at com.websense.PolicyBroker.Impl.ViewImpl.getObject(Unknown Source) at com.websense.PolicyBroker.Impl.ViewImpl.getObject(Unknown Source) and etc
and etc
I apologise, but I can't post full log, because this is very big.
How did you configure Directory Services settings in Websense Manager? Can you successfully add directory objects as filtering clients with your current settings?
Since this issue is a little weird, I also recommend you raise a support case at the same time. Please tell me the case number so that I can track your issue.
Thanks,
Websense Forum ModeratorWeb Security | Data Security | Email Security
Directory Services works in Native Mode.
Yes. I can add directory objects as filtering clients. Also I can ad new groups in delegated administration, but
I cann't delete old user and groups which are added in 6.3.2 version in delegated administration.
Case number is "00471118".
Great thanks.
Please upload the config.xml in the websense\bin folder to the case, and indicate those old DA names for our research.
Thanks for your cooperation in advance.
I added config.xml in zip archive and uploaded it.
DA names Top_managers, Admin-HW-Department.
Hello,
Did you receive my reponse on the case? I hope the new config.xml file helps.
Please let me know.
Kr,
