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What you're looking for is software that monitors computer usage on the actual computer. Keystrokes and mouse movements that track the user in what they do every minute of every day.
Websense software can only report on what it sees as traffic is sent to the internet. If that traffic is automatically generated or not, Websense software can't tell the difference.
JACOB SLOAN, CCNA, WCSE
I too have been frustrated in the past with how difficult Websense reports can be to a non technical person (like HR), but if you think about it there's nothing Websense can do about it. You're asking Websense to perform analytics that would require information far beyond what it's capable of collecting which, as Jacob pointed out, basically requires you to record what the person does on their computer.
Basically the only way I've dealt with this is to have someone experienced go through the report and interpret it. An intelligent person can look at a detailed Websense report and generally tell how long a person was on site X or whether they actually went to Site Y. It's not a quick process or something you can do on a large scale, but it's the best option you have.
You mention unique visits per site, but what would that even be defined
as? Does someone going to CNN.com and having the "Like" Facebook button
load above an article count as a visit to Facebook? It wouldn't if you read the detailed report but it would if you were counting hits like that.
If you do have a way to more accurately detail internet usage from an out-of-band product like Websense I'm sure the RIAA and DHS would love to talk to you ;)
Thanks for both of your replies, your answers are what I kind of expected. As you say we'd need to install a software agent on every user's PC to track their web usage more accurately and that instead a bit of common sense when interpretting the data is all thats needed.