Citrix and websense policy configuration problem

AntWin posted on 15 May 2012 9:47 PM

rated by 0 users

Hi,

I'm new to the whole Websense thing and am having a bit of an issue trying to find out why some policies dont seem to be applying on traffic from my Citrix servers properly.

I have a customer that needs to access YouTube. Obviously I dont want everyone else to so I have added this user into an AD group that is linked through to our V10000 Web Security Gateway (v7.5) console and should allow access to the streaming media category.

If the user logs on to an AD authenticated local desktop it works, log on to a Citrix published desktop or published IE session and it does not work it simply shows a Websense message detailing that the site is blocked due to policy.

If I run the test URL and policy tester on the Web Security console is shows the username as having permission to access but that the Citrix server is blocked from using that category. If I check which policies are applying to the citrix server it shows it as default and mentions that user permissions should override this.

I have checked the network and workstations sections of the clients area and the citrix servers are not explicitly specified anywhere there.

Is there somewhere else that I should be checking or another area for configurations?

Thanks.