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Hello.
I've upgraded Websense Web Security from 7.6.2 to the new 7.6.5.
At the end of the upgrade I receive this error:
"The following components have failed to install correctly:
Real-Time Monitor: HTTP Transport Error:
javax.net.ssl.SSLHandshakeException:
java.security.cert.CertificateException: No subject alternative name matching IP address 192.168.0.2 found
Usage Monitor: HTTP Transport Error:
......................."
I click Finish and all the services start except "Websense TRITON - Web Security" and "Websense RTM Client".
I solved the problem of the first service to insert the SSL port in the file httpd-ssl.conf.
But I can't start the service "Websense RTM Client".
I don't know how I can start to solve this problem.
Thank you very much.
Alessandro
Now I stop "Websense TRITON - Web Security" and I'm able to start "Websense RTM Client".
But now it's impossible to start "Websense TRITON - Web Security.
So I think the problem is "Websense TRITON - Web Security: how can solve?
Thank you.
Best regards.
I think there could be a conflict between two Apache (Websense TRITON Web Server and Websense Web Reporting Tools) and two Tomcat (Websense TRITON Web Security and Websense RTM Client): how can I solve it?
As I say in many other threads -- for major issues like this I hope you opened a ticket with Support already.
That aside, have you tried uninstalling RTM and reinstalling it fresh?
I solved with the reinstallation of the "Websense TRITON-Web Security" service.
Glitch, thank you for our reply.
I didn't open a ticket with Websense Support, because I have a problem with the link in MyWebsense website.
Best regards,
For a high priority issue like this you should always call instead
