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My first post here… and like many of us, I need some advices J
We have a Websense Web Security solution installed in integration mode on a Windows Server 2008 machine. We are a company with 27 branches + 2 warehouses and one HQ.
About Websense integration, we have only Juniper equipment as follows: one SSG-320M at our HQ, and a couple of Netscreen 5GT-101, Juniper SRX 100H, and one Netscreen 25 and one Netscreen 50.
Everything works fine, except one problem that we have at the reports level, for a reason I don’t understand only the SSG-320M and the Netscreen 50 are sending bandwidth details and how many bytes were sent, but not how many bytes were received; so for other branches nothing is recorded in the logs. On the other side, the sites we have decided to block are blocked without any problem and everything in recorded in the logs (the sites visited, how many times per day and at hours and so on) in all the branches. All the Junipers are configured in the same way and all of them are able to communicate with the Websense server.
All the branches are connected with the HQ by VPN tunnels, so the Websense server and the SSG320M are in the same subnet 192.168.x.x the rest of Juniper firewalls are in 172.16.x.x. The only Netscreen which are recording bandwidth details (the Netscreen 50) in the logs is also in 172.16.x.x.
But, like I said, for the rest we have no details recorded concerning the bandwidth and the number of BK sent and received… so I think I could use some help to solve my problem.
I’ll gladly provide any other relevant information.
I would suggest a network review by one of our Sales Engineers. We would typically need much more information than what we would allow to be discussed on here to be able to tell you what's wrong.
Also, bear in mind that certain integrations don't send bandwidth information. So you may need more components (such as Websense network Agent or Websense Content Gateway) to make everything kosher.
JACOB SLOAN, CCNA, WCSE
Thanks for your answer. What should I do to talk to a Sales Engineers? Can I just call technical support and talk to them?