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I found DSS does not allow administrator to have granular control on email destination up to specific recipient. Currently, we just able to define domain for email destination. I hope future release could allow administrator to select certain recipient to include/exclude instead of whole domain.
Where are you trying to add in a user? in exclusion in a policy. Most places allow you to enter a single email address, rather choose "custom user" as this allows you to add a specific email address that may not be in your directory server.
There is no option for custom user on email destination. It just have domain as the only option.