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All pages are “Uncategorized”

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SiMountain posted on 16 Mar 2009 10:19 AM

Hello,

we have the following situation with Surfcontrol 5.5 SP3 and the latest fixes, installed on ISA-Server.

All works fine, Webfilter and Scheduler is working, but in Surfcontrol Real-Time Monitor all pages are “Uncategorized”.

Only in the event log I found two entries

13.03.2009 19:51:36 SERVER3 CSA could not install the Firewall driver.
Event Type:     Information
Event Source: SurfControl Service Handler
Event Category:          None
Event ID:         101
Date:               3/14/2009
Time:               10:42:07 AM
User:               N/A
Computer:       ISASERVER
Description:
Error detected on provider.

Event Type:     Information
Event Source: SurfControl Scheduler
Event Category:          None
Event ID:         109
Date:               3/14/2009
Time:               11:24:37 AM
User:               N/A
Computer:       ISASERVER
Description:
LiveUpdate: Download Aura as required UDB files [5] will exceed maximum CDB percentage

Can you help me?

Regards,

SiMountain

 

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Answered (Verified) Moderator Water replied on 19 Mar 2009 3:33 AM
Verified by Moderator Water

Please check the following items:

1. Make sure the Auto categorization is enabled in the SWF service settings, Categorization tab.

2. Check if the license has expired.

3. Make sure if the file "CSPConfig.ini" is under WINDOWS folder.

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Answered (Verified) Moderator Water replied on 23 Mar 2009 1:03 AM
Verified by Moderator Water

Please download the Surfcontrol webfilter 5.5 Internet Threat Database CDB and CSF file from the following link and replace the old one: (it will be valid for 7days from now)
http://fileshare.surfcontrol.com/default.asp?t=338552372521&p=catdb

Once you finish downloading the file, please stop the Surfcontrol Web Filter service, browse to the Web filter directory and rename the existing Surfcontrol categories.cdb and Surfcontrol categories.csf files to .old, copy in the new files you downloaded, then restart the SWF service. You may also run an Internet Threat Database update manually through the Scheduler as well. Good Luck!

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Top 50 Contributor
44 Posts
Moderator
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Answered (Verified) Moderator Water replied on 19 Mar 2009 3:33 AM
Verified by Moderator Water

Please check the following items:

1. Make sure the Auto categorization is enabled in the SWF service settings, Categorization tab.

2. Check if the license has expired.

3. Make sure if the file "CSPConfig.ini" is under WINDOWS folder.

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SiMountain replied on 20 Mar 2009 10:47 AM

1. Make sure the Auto categorization is enabled in the SWF service settings, Categorization tab.
>> Is enabled

 

2. Check if the license has expired.
>> 81 days remaining

3. Make sure if the file "CSPConfig.ini" is under WINDOWS folder.
>> Is present

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Top 50 Contributor
44 Posts
Moderator
Reply
Answered (Verified) Moderator Water replied on 23 Mar 2009 1:03 AM
Verified by Moderator Water

Please download the Surfcontrol webfilter 5.5 Internet Threat Database CDB and CSF file from the following link and replace the old one: (it will be valid for 7days from now)
http://fileshare.surfcontrol.com/default.asp?t=338552372521&p=catdb

Once you finish downloading the file, please stop the Surfcontrol Web Filter service, browse to the Web filter directory and rename the existing Surfcontrol categories.cdb and Surfcontrol categories.csf files to .old, copy in the new files you downloaded, then restart the SWF service. You may also run an Internet Threat Database update manually through the Scheduler as well. Good Luck!

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