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Hello
We have started using the scheduler function in Websense 7.1 in Explorer reporting for some Investigative reports I have created.
The reports run on time and generate the PDF reports as requested and are stored on the reporter server in the usual directory /explorer_wse/other/nameofreport.pdf
However, although the email is generated and sent to the required recipient, the actual PDF attachment seems to be stripped out and replaced with hundreds of lines of mime code, example below
------=_NextPart_000_00BF_01BF610E.1038FD70 Content-Type: application/octet-stream; name="reportname.pdf" Content-Transfer-Encoding: base64 Content-Disposition: attachment; filename="reportname.pdf" JVBERi0xLjQKJaqrrK0KNCAwIG9iago8PAovUHJvZHVjZXIgKEFwYWNoZSBGT1Ag VmVyc2lvbiAwLjkzKQovQ3JlYXRpb25EYXRlIChEOjIwMTEwMTA1MTExNTE0WikK Pj4KZW5kb2JqCjUgMCBvYmoKPDwgL04gMwovTGVuZ3RoIDEwIDAgUgovRmlsdGVy IC9GbGF0ZURlY29kZSAKPj4Kc3RyZWFtCnicnZZ3VFPZFofPvTe9UJIQipTQa2hS AkgNvUiRLioxCRBKwJAAIjZEVHBEUZGmCDIo4ICjQ5GxIoqFAVGx6wQZRNRxcBQb
------=_NextPart_000_00BF_01BF610E.1038FD70
Content-Type: application/octet-stream;
name="reportname.pdf"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
filename="reportname.pdf"
JVBERi0xLjQKJaqrrK0KNCAwIG9iago8PAovUHJvZHVjZXIgKEFwYWNoZSBGT1Ag
VmVyc2lvbiAwLjkzKQovQ3JlYXRpb25EYXRlIChEOjIwMTEwMTA1MTExNTE0WikK
Pj4KZW5kb2JqCjUgMCBvYmoKPDwgL04gMwovTGVuZ3RoIDEwIDAgUgovRmlsdGVy
IC9GbGF0ZURlY29kZSAKPj4Kc3RyZWFtCnicnZZ3VFPZFofPvTe9UJIQipTQa2hS
AkgNvUiRLioxCRBKwJAAIjZEVHBEUZGmCDIo4ICjQ5GxIoqFAVGx6wQZRNRxcBQb
Also the subject line is something like this below, even though I have selcted cutome subject line
=?UTF-8?B?Q09SUCBSRVMgLSBTRUxFQ1QgVVNFUlMgLSBJbnRlcm5ldCBVc2FnZSBSZXBvcnQgLSBCcm93
Any ideas guys ? I am assuming that investigative reports can be attached to scheduled emails as they did with Reporter in 6.3
Thanks all in advance
Paul
EDIT *** Have just checked and scheduled PRESENTATION reports are attached to emails OK and are NOT being stripped out....looks like the issue is with INVESTIGATIVE reports...again do they support this ?
1 Check to see if the size of the attachements is larger than the message size limit on the mail server. If so, increase the size or consider splitting the large report into smaller reports.
Note: When SMTP transfers mail, it will decrypt data into base64 unicode and the size will be larger than the real size of the pdf files.hotfix2 apply the V7.1 HF83 Investigative Reports Rollup #6 from https://www.websense.com/content/mywebsense-hotfixes.aspx?details=false&prodidx=0&osidx=0&intidx=0&versionidx=163 Please also refer to this thread:http://community.websense.com/forums/t/2783.aspx
Hi Paul,
First of all I would like to clarify :
v6.3 - Explorer and Real-time analyzer is similar to v7.1 - Investigative Reports.
v6.3 - Reporter is similar to v7.1 - Presentation Reports.
Can you access Investigative Reports in Websense Manager > Reporting? do you get any error messages?
When did the issue start happening? Did it occur after you upgrade?
Check the Windows Event Log to see any messages that may appear in relation to the Websense Service. Also check the websense.log file.
Best regards
Thanks Susie and Samantha
I have applied the HF83 hotfix and this has resolved the issue, report attachments are now attached to scheduled reports OK
Many thanks as ever to you both, great work !!
I'll close the support call I also logged by linking to this thread
Thanks again
