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I'm in a bit of a pickle. I'm waiting on a call from support, boy they really like to push that 4hr window. :) My deployment is 7.6.2 Stand Alone on Windows 2008 R2, SP2, 32-bit in a VM environment. Recently we changed the NIC drive of the SPAN NIC & filtering ceased. As an attempt to reconcile this I tried uninstalling the network agent, no problem, now it won't allow me to reinstall it. In fact, the 7.6.2 setup doesn't even show the Network Agent as an option but it did show it as an option to uninstall. I also tried a command line <networkagent -i true x.x.x.x> that reads "Failed to contact site CA but it is Remote PS". I've no idea what CA or PS mean?
Anyone have any suggestions?
Thank you for the post and the assistance. Unfortunately the only solution we were able to arrive to was to build a new VM, perform a new installation & then migrate the policies over. I'm still working on some pain points - IE the DSN error in attempts to re-connect to the current database - I have a call for this morning, reports and administrators groups.
I must say I'm very happy with the support received from both the community and Websense. The documentation Websense supplies however needs some work. A lot of the documentation seems incomplete and doesn't utilize the same terminology as the software.
Thanks again for helping out on this one!
CA = Certificate AuthorityPS = Policy Server (which issues the internal certificates for the various websense services)
I see that one of our techs has already started working with you.
You say you changed the NIC driver of the network cards and that's when the issue occured. What drivers were you using before? What are the drivers now? What virtual machine technology are you using and version?
JACOB SLOAN, CCNA, WCSE
Thanks for the response. Yes, I'm currently working with support. In answer to your questions..
Yes, the issue presented when the NIC driver was changed. It appeared as a completely new NIC. We replaced the original drivers, including the original MAC, ran a recovery and still no joy. VM technology is ESX v4.1.0 582267.
The issue became "aggitated" when we removed the Network Agent in an attempt to re-install it. Won't remove & won't re-install - this includes removing registry entries. Just on the phone with support now but as of 0100 hrs this morning suggestion from support was new VM, fresh install of WS & migrate the policies over.