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We are having problem related to the categorization of different
URLs. Sometimes some common URLs are categorized correctly for a
user, but for other users the same url is categorized as "Unlicensed; Unavailable". The appliance use websense as content filter
database. The license limit for users for websense is 3000 users,
but it shows that the amount of current users using it is around
300. So we don't know why we are getting that behavior. I can send
you images and logs where you can see how the same urls are categorized
different depending on which user access it.
How does it works exactly? It count 3000 IPs per day or users?
I have seen that the maximum users per day (non redundant) is 2800, but some of them uses the same username from others ips. The maximum numbers of ip is 4000.
We have licensed for 3000 users only.
For your license issue:
To determine the number of filtered users in your network, Websense counts the number of new IP addresses seen between 0:00 and 24:00 each day. In other words, the count resets each midnight.
If you use DHCP to dynamically assign IP addresses to computers in your network, and the IP address change occurs multiple times in a day, Websense may count the same computer multiple times.
Laptop computers that use wireless connections to connect to your network may also be counted multiple times if they move between domains in the course of the day.
To ensure that each computer in the network is counted only once, use static IP addresses, or configure DHCP to update no more frequently than once each day.
We provide a utility program to diagnose the user account for your subscription level.
Please refer to the following Websense knowledgebase article regarding the ConsoleClient utility program.
When you run the Subscription Tracker utility, you will get the current IP address list for the current day.
For your filtering issue, you can run TestLogServer to see if there are problems with URL categorization.