user names not updating / reports being combined

Enzo posted on 29 May 2012 1:43 AM

rated by 0 users

we noticed that users display name within Websense is not updating from the AD after a name change, however on another id we found the user display name has been updated within websense but the stats are being combined with the old user display name

example 1 - reports shown as one user
AD     id - user1  / old display name - jim blogs
           id - user1  / new display name - bob smith
web   id - user1  / display name - jim blogs

example 2 - reports shown as one user
AD     id - user2  / old display name - paul ellis
           id - user2  / new display name - terry oliver
web   id - user2  / display name - terry oliver

example 3 - from support - test shows reports are seperated (suggested opening forum or ticket)
AD     id - user3  / old display name - lee evans
           id - user3  / new display name - kevin wilson
web   id - user3  / display name - lee evans
           id - user3  / new display name - kevin wilson

so in example 3 we see 2 user3 entries were as in the other examples there is only one entry per id