Directory Services Admin Login Issue

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collinm Posted: 26 Jun 2012 3:19 PM

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We are seeing intermitent issues where we are unable to login to our TRITON admin console using domain accounts when our primary DC in unavailable.  We are using a FQDN for our Directory Services configuration and it fails to connect successfully to the backup server when the primary is unavailable. I opened a case with tech support but they said DNS was not a supported load-balancing technique. 

 I would request that you add a feature to the TRITON admin Directory Services integration similar to the existing Directory Services option for AD integration within the application that allows you to define multiple domain controllers by IP address.

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Tin@Li replied on 13 Jul 2012 12:07 AM

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Hi,
 
Thank you for inquiring about a new feature in Websense Web Security.  Your request has been entered into our Feature Request tracking system, and our Product Management team will review it within the next 30 days.  If you need a response sooner, we recommend that you open a case with Technical Support.  When the request is reviewed, the product manager will decide whether to accept this for future consideration or ask for more information.  Please note that Websense receives a high volume of feature requests, and as such Websense cannot include all of these requests in the next product release.  That said, the product team is constantly revisiting the list of requests to determine the features that have been most frequently requested, so that the highest priority features are addressed.
 
We look forward to your continued participation in the Websense community and welcome your active involvement in our product direction.
 
Thank you.
Tina