Choose from several options for complete web, email and data security.
Evaluate Websense products by watching demos and installing evaluation software.
Learn how Websense solutions help keep our customer safe, secure and productive
Get information on product updates, support resources and more.
Get the most out of support in five simple steps.
Find tools and assets to help sell Websense solutions.
Come work for the global leader in unified information security.
I am unable to upgrade iphones to ios6 using itunes. The download completes and starts, then when it verifies with apple it fails with error 3014. I have added all the apple IPs to the rule, and even created a rule to not do any filtering for the source IP. If i bypass the websense device it works fine.
Is there any record showing that Websense blocked any site? Have you run testlog server? I know there are many cases where error 3014 happens when doing the Iphone upgrading. You can google it.
i tried google, nothing helpful in my case. As soon as i removed websense from the picture it worked, i out it back in and it stopped working. Have not tried testlog yet.
Has there ever been a solution for this? I am experiencing the same issue.
I tried using the testlogserver.exe as well as a wirecapture. iTunes is trying to contact http://gs.apple.com when it is verifying the update. This URL is permitted in my policy, and shows as permitted in the log output.
The wire capture shows that gs.apple.com is sending a TCP RST message when the software is being verified.
If I disable sending web traffic to Websense the problem goes away.
I am using a firewall to redirect traffic to Websense.